Shipping & Returns

Plain packaging, neutral billing, and a return window long
enough that you can actually make up your mind.

Discreet by default

• Plain outer mailer. No logo, no product name, nothing printed on the outside.
• The customs declaration reads apparel.
• Your card or bank statement shows a neutral descriptor, never the product name.
• Sender is listed under a neutral trading name.

Shipping

Free standard shipping on orders over $59. Below that, a
flat rate is calculated at checkout. Duties and import taxes, where they
apply, are the responsibility of the recipient.

Returns

• 30 days from the delivery date.
• Items must be unworn, unwashed, with tags and the hygiene liner intact.
• For hygiene reasons we cannot accept returns on any item where the liner
  has been removed. Please try pieces on over your own underwear.
• Message us with your order number and we will send
  return instructions the same business day.
• Refunds land on the original payment method within 5 – 10 business
  days of the parcel reaching us.
• Return shipping costs are the responsibility of the customer, except for damaged or incorrect items, which we replace or refund free of charge.

Something arrived wrong or damaged?

Send a photo within 14 days of delivery and we will replace it or refund
you in full. No return shipment required. That is the whole process.